Shipping Policy
As WitnesTea, we have developed a comprehensive shipping policy to provide the best service to our global customer base. Primarily, we work with internationally recognized and reliable shipping companies. While DHL is our primary shipping partner, we also collaborate with other prestigious companies like UPS and FedEx. This variety allows us to offer the most suitable and fastest delivery option for different countries and regions.
We are proud to say that we have the capacity to ship to all countries worldwide. The list of countries we ship to is extensive, covering
Our shipping fees vary depending on the weight, volume, and destination of the shipment. For purchases above a certain order amount, we offer free shipping to our customers. Additionally, during special campaign periods, we provide discounted or free shipping options.
The security of your shipments is very important to us. Therefore, all our packages are carefully prepared, and all necessary precautions are taken to prevent damage to the products. Although rare, we have a comprehensive insurance policy for damages that may occur during shipping.
As we always prioritize customer satisfaction, we are ready to produce quick and effective solutions if any problems occur. For more detailed information about our shipping policy or for special cases, please do not hesitate to contact our customer service.