Frequently Asked Questions
WitnesTea Frequently Asked Questions
Here you can see all questions asked and answered related to product, shipping, and payment processes.
Place Order
We usually pack and ship our orders on the same day. As we work with express shipping services, your packages typically arrive within 1-2 business days. However, please note that we don't work on weekends.
You have the option to select your country during the ordering process. If your country is listed, we can ship to you.
We ship our orders from our warehouses in America and Turkey, depending on stock availability.
Yes, all our shipments are made from products we keep in stock at our warehouses.
We generally work with DHL, but we can also ship via FedEx or UPS depending on the situation. For large and bulk shipments, we use specialized logistics companies.
We provide you with a tracking number when your order is shipped. You can use this number to track your shipment's status in real-time.
Unfortunately, we don't offer cash on delivery for international shipments, especially to European countries. This is due to security and cost factors.
We accept credit cards and all payment methods offered through Stripe.
We currently don't accept payments via bank transfer. However, you can place an order by making a bank transfer payment through detoxbuy.net.
Your order will be prepared and shipped after your payment is successfully processed.
Customs fees may apply in some cases. This fee varies according to your country's customs procedures and can be between 5% and 10%.
Unfortunately, we don't have such a business model. Payment must be made first.
We don't sell through physical stores as our products are shipped from logistics warehouses.
You can make wholesale purchases through our website. If you want to order larger quantities, please contact us. Prices for order quantities on the site have been determined.
Shipping time for bulk orders may be slightly longer than retail shipments. The preparation and packaging process usually requires an extra day. Your bulk orders will be shipped within 3-4 business days.
To cancel your order, you need to contact our customer service. The cancellation can be processed if your order hasn't been shipped yet.
You can return your order within 14 days of receiving it. For the return process, please contact our customer service for necessary guidance.
Our return and exchange policy allows you to return or exchange the product within 14 days of receipt. The products must be unused and in their original packaging.
Yes, most of our products are under manufacturer's warranty. You can find warranty information on the product page.
If your order arrived incomplete, please contact our customer service. We will investigate the situation and provide a solution as soon as possible.
Yes, all products sold on our site are original and sourced directly from manufacturers or authorized distributors.
Discount coupons are not valid at the moment.
Our product stocks are regularly updated. For stock information, you can visit the product page or contact our customer service.
You can check the status of your order from the "Track Shipment" page or on the shipping company's website using the tracking number provided to you.
Unfortunately, we don't offer gift wrapping.
Yes, the security of your information while shopping is our priority. Our site is protected with an SSL certificate, and your payment information is processed through secure payment systems.
No, we only accept payments in EURO. When you pay with your card in a different currency, your bank updates our local currency to Euro and makes the payment.
This is a rare occurrence. If your order gets stuck in customs, it will be processed according to the customs procedures of the relevant country. In some cases, additional documents or customs duty payments may be required. In this case, we will contact you and provide the necessary information.
Yes, we provide tracking numbers for all international orders. When your package is shipped, you will be sent an email with the tracking number and a link to the relevant shipping company's tracking page.
We occasionally offer promotions and discounts specific to certain countries. To not miss these opportunities, we recommend you subscribe to our e-newsletter and follow our social media accounts.
Place Order
